Cancellation Policy

Cancellation Policy: We require a minimum of 24 hours notice if you wish to cancel your appointment. This provides the practice with an opportunity to offer the appointment to other clients from our waiting list.

If you cancel or do not attend a scheduled Physiotherapy without providing 24 hrs notice, a full fee will be charged.

After more than one failure to attend or late cancellation, we may charge you the full cost of the treatment and you will be required to pre-pay for any future appointments. At any stage, if you fail to attend any appointments, all future appointments will be canceled and you will be required to reschedule.